Connecting Workforce Solutions
A dedicated call center facility with integrated staff transport solutions for seamless business operations
Discover Our SolutionsOur Services
Comprehensive solutions designed to optimize your call center operations
A Dedicated and Syndicated Call Center Facility
In the heart of the Airport Industria City Improvement District, our facility is purposefully designed to accommodate 160 seats, catering to both syndicated and dedicated call center configurations. Our strategic location ensures prime access to the key feeder areas vital for supporting your call center workforce.
Centralized Location
Our prime location provides optimal access to the common feeder areas for impact sourcing of prospective call center operatives. This results in reduced staff transportation expenses and is a major benefit to our service offering.
A Built-in Industry Leading Staff Transport Solution
As a standout feature in our business offering, we house an on-site transport depot and control center, boasting a fleet of over 200 vehicles. This empowers us to offer a comprehensive and cost-effective staff transport and scheduling solution, all bundled within a single, transparent rate. Our commitment to excellence shines through our cutting-edge booking system, which guarantees that your staff will consistently arrive at our facility on time.
Industry Leading BPO Staff Transport Partner
Our transport partner, Blue Bird Group SA, is an industry leading staff transport provider based on our premises. Our competitive solution leverages their industry leading knowledge, experience and resources to ensure the safety and on-time arrivals of your staff.
Our Facility
A purpose-built call center facility designed for optimal productivity and employee comfort
Ground Floor
Designed to create a welcoming environment with essential amenities including a dedicated canteen, versatile meeting and training spaces, and convenient bathrooms.
- Dedicated canteen area
- 15-seater training and on-boarding area
- 6-seater meeting room for staff interviews
- Open-plan breakout room for relaxed gatherings
First Floor
Optimized for intensive operations and divided into two open-plan areas separated by a central atrium to boost employee morale.
- Open Plan Area A: 38 agent capacity
- Open Plan Area B: 27 agent capacity with meeting space
- Convenient access to toilets on the same level
- Dedicated server for high availability
Second Floor
Similar to the first floor, optimized for intensive operations and divided into two open-plan areas.
- Open Plan Area 1: 43 agent capacity
- Open Plan Area 2: 38 agent capacity with meeting space
- Dedicated toilets on the same level
- Dedicated server for business continuity
Staff Transport Solution
A strategic partnership with Blue Bird Group SA, the leading staff transport provider in the BPO industry
200+ Vehicle Fleet
Our on-site transport depot houses over 200 vehicles to ensure reliable staff transportation.
On-Time Arrivals
Our cutting-edge booking system guarantees that your staff will consistently arrive on time.
Optimized Routing
Aligned transport routes with staffing requirements to reduce travel time and increase employee morale.
Data-Driven Insights
Access to valuable HR and operational insights, including data on no-shows and on-time arrivals.
Recruitment Support
Free transport for recruitment interviews of prospective staff to overcome transportation barriers.
Business Continuity
Proven business continuity procedures to address various disruption scenarios in different areas.
Our Transport Advantage
Our facilities included transportation model is a clear market differentiator and a stand-out feature compared to similar call facilities of this nature.
Business Continuity
In the context of the call center business, we place paramount importance on ensuring uninterrupted operations
Power Redundancy
Our facility benefits from a dual power source, drawing from both municipal electricity and a solar inverter system, enabling seamless operation during extended power outages.
Transportation Continuity
Our trusted transport partner deploys proven business continuity procedures designed to address various disruption scenarios in different areas.
Location Accessibility
Our facility's location enjoys accessibility from multiple alternative directions allowing for contingency routing should the need arise.
Uninterrupted Operations
Our facility's design focuses on maintaining full operational capacity during adverse conditions such as load shedding, civil unrest, and taxi strikes.
Why Choose Us
Discover the unique advantages that set wii Connect apart from other call center facility providers
Scalable End to End Solution
We accelerate your business expansion by enabling you to allocate your capital to operational expenses (OPEX) rather than capital expenditures (CAPEX).
Strategic Location
Our facility is located in the CID of airport industria and is centrally located allowing for the shortest commute times to the most common staff feeder areas.
Reduced Transportation Cost
Transportation costs are included in the monthly cost per seat and all administration and management is fully catered for by We Connect.
Level 1 B-BBEE Provider
Accredited Level 1 B-BBEE service provider ensuring compliance with South African business requirements.
Reduced Carbon Footprint
Our commitment to sustainability is demonstrated through the use of solar power, reducing environmental impact.
Business Continuity
Our facility's design focuses on maintaining full operational capacity during adverse conditions such as power outages.
Contact Us
Ready to optimize your call center operations? Get in touch with our team today.
Send Us a Message
Get in Touch
Our team is ready to answer any questions you may have about our call center facility and integrated staff transport solutions.
Phone
0218913355
info@wiiconnect.com
Location
Airport Industria City Improvement District, Cape Town, South Africa
C o n n e c t N o w
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